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old link probably, but still poignant.
I hope one of them isn’t, “Paraphrase, dammit!” because I was totally going to tell you that. I read some of it, and it is really good and I’m sure I’d like it… but I’m lazy.
How’s about you make a list of the highlights?
‘The Customer is Always Right’ = WRONG!!
‘I don’t give respect freely. You have to earn my respect.’ = WRONG!!
Good article. Most of my jobs have been in the customer service sector, so I can really relate to this. Yes, there are some terrible customer service employees out there, but it’s cool that this person realizes that it’s not an easy job and most people are just doing the best they can. And I’ve been lucky enough to have managers that do stand up for their employees and have told irrate customers to leave and not come back.
Oh god…I’m having flashbacks from my time as a waitress at the Cracker Barrel and some obnoxious woman yelled at me because I forgot her bacon.